Don Quijote operator PPIH will waive refund fees as Japan's duty-free system switches to a post-purchase model
Japan's duty-free system switches nationwide from a point-of-sale exemption to a post-purchase refund model on November 1 — the sector's biggest procedural change in years — and Don Quijote operator PPIH is among the first major retailers to say publicly how it will handle the new refund fee: by not charging it.
Pan Pacific International Holdings (PPIH), the operator of Don Quijote, said it will not charge customers an application fee for duty-free refunds once Japan's tax-free retail system switches nationwide from a point-of-sale exemption to a post-purchase refund model on November 1, according to a news release dated October 5.