Mitsui Fudosan extends a customer-thanks tool to 50 malls to fight retail staffing pressure
Mitsui Fudosan is rolling a tool that routes customer thanks to individual tenant staff out to all 50 of its Mitsui Shopping Park malls, after a pilot at Lalaport Ebina reported an 8.6% lift in staff retention intent — Japan's largest mall landlord treating tenant-staff turnover as its own problem to fix.
Mitsui Fudosan will roll out "Thanks STAFF," a tool that routes customer gratitude to individual tenant staff by name, to all 50 Mitsui Shopping Park facilities nationwide from mid-January 2027, Japan's largest mall landlord said in a release dated September 29.